1. About Subsensor and these Terms
Subsensor Technologies (“Subsensor”, “we”, “us”) operates subsensor.com, an online store for computers, components, mobile devices, office technology, electronics and related products. We currently deliver within Nigeria. Our Lagos location is used for operations and fulfilment; it is not a customer collection point.
These Terms explain how our website, retail orders, payment options and customer support work. Please read the product page and the amounts, payment plan and delivery options displayed at checkout before placing an order. Our Shipping & Delivery, Returns & Exchange and Privacy Policy pages provide further details. If an individual product or order has a specific condition, we will show it before you commit to that purchase. Nothing in these Terms removes rights you have under applicable law.
The main order types at a glance:
- In stock: The item is held locally. Pay online or, if checkout offers it for your order, pay on delivery.
- Available to order: We source the item from a supplier after a confirmed 30% online deposit. The remaining 70% of the product cost and its delivery charge are due when the item is delivered.
- Mixed order: The two types keep separate payment obligations and may have separate deliveries. Checkout shows the amounts and delivery windows for each.
Business quotations and purchase orders may have their own written prices, payment stages and delivery terms. Requesting a quotation through our B2B page does not itself place an order. Any agreed written quotation governs the specific business purchase where it differs from these general retail terms, subject to applicable law.
2. Using the website and your account
You must be able to enter into a purchase agreement or have a parent or guardian place the order for you. Children under 13 should not create an account or make purchases on their own. Please give accurate contact and delivery information and keep it updated so we can process your order and reach you about it.
If you create an account, keep your sign-in details secure. Do not use someone else’s account without permission. Tell us promptly if you think your account has been used without authorization. We may take proportionate steps to protect an account or the website from fraud, abuse or security threats.
You may browse and shop for lawful purposes. Do not interfere with the site, submit fraudulent orders, introduce harmful software or misuse another person’s information. If a technical problem prevents you from completing an order, contact us rather than repeatedly placing it.
3. Products, condition and availability
We aim to describe each product accurately, including its price, main specifications, condition and availability. Product images may show accessories or packaging that are not included; the product description and selected variation explain what is offered. Refurbished items are identified as such on their product pages. Please contact us before ordering if a specification or included item is unclear.
An In stock product is held as local stock for normal fulfilment. An Available to order product can be ordered for us to source from a supplier; it is not already held as local stock. A product marked out of stock or requiring a price enquiry cannot be purchased through the normal checkout until it is available and its price is confirmed.
Availability can change. If we cannot supply an item after you place an order, we will contact you about the available options. We will not charge a revised product price without your agreement. If we cannot fulfil an item and cancel it, we will refund amounts collected for that unfulfilled item, subject to your rights under law.
4. Placing an order and receiving updates
At checkout, review your products, variations, quantities, delivery address, delivery groups, charges and payment amounts. Placing the order sends us your purchase request. We send an order-received message and make order information available in your account where applicable. That message does not, by itself, mean an unpaid amount has been collected, a supplier has confirmed an Available-to-order item or a parcel has shipped.
We check the order and payment state and update you as the items move through fulfilment. An In-stock item and an Available-to-order item in one order can have different preparation and delivery timelines. We show verified order updates in the customer order area and send relevant service emails. A status such as “confirmed” describes the order stage; it does not mean a pay-on-delivery amount was paid.
If we notice a material mistake in a price, description or availability before fulfilment, we will explain it and ask whether you wish to proceed on the corrected basis. You can decline the correction. We will not silently change your order total or collect a higher amount without your agreement. If the order cannot proceed, we will arrange the applicable refund.
5. Prices, delivery charges and promotions
Prices on the site are in Nigerian naira (NGN). The product and checkout pages show the current selling price and any applicable discount. Delivery charges, the payment amount due now and any amount due later are shown before you place the order. The final options depend on the delivery address, fulfilment type and any qualifying promotion.
For a mixed order, In-stock and Available-to-order items may be sent as separate delivery groups. Each group may have its own charge and estimated delivery window. An advertised free-delivery offer applies only where its stated conditions are met; checkout shows whether the order qualifies.
6. Payment options and Available-to-order deposits
Checkout shows only the payment methods available for your particular order. Online payments are handled through Paystack. Where offered, pay on delivery means the displayed amount for the eligible In-stock products and their delivery is collected when those items are delivered. It does not mean every item in the order can be paid later.
For Available-to-order products, you pay 30% of their product cost online before we begin sourcing. The remaining 70% of their product cost, plus their Available-to-order delivery charge, is due when those items are delivered. We begin sourcing only after the online deposit has been confirmed. The exact naira amounts are calculated and displayed at checkout and retained with your order.
If an order contains both fulfilment types, the Available-to-order deposit is still paid online. Depending on the option offered at checkout, the In-stock products and their delivery are either paid online at the same time or paid on delivery. The order summary separates these obligations so you can see what is due now, what is due for In-stock delivery and what remains due for Available-to-order delivery.
Example: If an Available-to-order product costs ₦100,000, its product deposit is ₦30,000 and the remaining product balance is ₦70,000. Its delivery charge, as displayed at checkout, is added to the amount due when that product is delivered. If the same order also contains an In-stock product, checkout separately shows whether that product and its delivery are payable online now or on delivery. This example illustrates the rule; your checkout figures control your actual order.
An order-received email or an attempted online payment is not proof that funds were received. If an online payment fails or is not confirmed, we will show the outstanding payment state and will not begin Available-to-order sourcing on an unpaid deposit. Please contact us if you believe a payment succeeded but the order does not reflect it. Payment and personal-data handling are described further in our Privacy Policy and the payment provider’s terms.
7. Delivery and risk before delivery
We currently deliver within Nigeria. The product page, cart and checkout show the estimated delivery window available at that time. Available-to-order estimates include sourcing before local delivery; the shorter In-stock delivery options do not apply to those items. Delivery estimates are not a promise that every item in a mixed order will arrive together.
We will use the address you provide with the order. If it needs correction, contact us promptly; changes after an order has been prepared or dispatched may affect the available options. We will tell you about a material change to a delivery estimate or charge and the options available to you. Current delivery zones, methods and charges are described on Shipping & Delivery, while the options selected and amounts shown at checkout apply to your order.
If an item is lost or damaged before delivery to you, contact us with the order details. We will arrange a replacement or refund as appropriate. Our responsibilities and your statutory rights do not end merely because we have handed a parcel to a courier.
8. Changes and cancellation before delivery
Contact us as soon as possible if you need to change or cancel an order. We will check whether it has been sourced, prepared or dispatched and confirm the outcome and any refund. A request does not automatically stop a shipment already in progress. An Available-to-order item can be cancelled before delivery, subject to the reasonable charge explained below; after delivery, the Returns & Exchange policy applies.
If you cancel an Available-to-order item after sourcing has begun, the standard cancellation fee is 18% of that item's full product price charged at checkout after discounts, excluding delivery. It is calculated from the full item price, not from the 30% deposit. We reduce or waive the standard fee where the full amount would not be reasonable in the circumstances, taking account of the sourcing stage, the notice you give us and whether we can supply the item to another customer. If sourcing has not begun, there is no cancellation fee. We will tell you the charge, how it was calculated and the amount to be refunded before making a deduction. We do not charge a cancellation fee where the law prohibits one, including where the order cannot be honoured because of the death or hospitalisation of the person for whom it was made. A cancellation charge applies only to the affected Available-to-order item, not to In-stock items in the same order. We do not add a second cancellation service fee.
Example: If the affected Available-to-order item costs ₦100,000 after discounts and you have paid its ₦30,000 deposit, the maximum 18% cancellation charge is ₦18,000. If that full amount is reasonable in the circumstances and no other amount has been paid, your refund is ₦12,000. If a lower charge is appropriate, your refund is higher. The actual charge and refund will be confirmed for your order.
If Subsensor cannot supply an ordered item and cancels it, we refund all payments received for that unfulfilled item, without a cancellation fee. This section does not restrict any cancellation or refund right that cannot lawfully be excluded. For help with an existing order, use your order page or contact support.
9. Returns, exchanges and warranties
Our Returns & Exchange policy explains how to request a return and where to send an item after receiving instructions. The current return-request window is 14 calendar days, starting the day after delivery. We accept requests for faulty, damaged or wrong items, including Available-to-order items. Subsensor pays approved return shipping when the item is faulty, damaged or wrong.
For an In-stock item, we also accept a change-of-mind return if it remains brand new, sealed and in the condition in which it was shipped. You pay return shipping for that type of return; we do not charge a restocking fee. The current policy does not offer a general change-of-mind return for Available-to-order items, but this does not remove any right the law gives you. Contact us before sending anything back so we can give you the correct route and instructions.
We inspect returned goods and may check product and serial-number details where relevant. An eligible refund or exchange follows the process on the Returns & Exchange page. If you choose a more expensive replacement, we will explain the difference before proceeding. Manufacturer-warranty information and any product-specific terms should be checked on the product page or included manufacturer materials; warranty arrangements do not remove your statutory rights for defective or misdescribed goods.
10. PC Builder and product-selection guidance
The PC Builder helps you select parts, view a build total and see compatibility information based on the product data available to us. Some checks identify a known conflict; others may show a warning or that a combination has not been verified. Physical fit, firmware, power connections and every manufacturer-specific requirement may need further checking. A warning does not necessarily block purchase.
Please read each selected product’s specifications and any Builder warning before ordering. If a combination is unclear, contact us with the build or product names so we can help you check the relevant details. The Builder is a purchasing aid, not a guarantee that every possible part combination has been tested in a completed PC. This does not reduce our obligations if a product is misdescribed, defective or otherwise covered by applicable consumer rights.
11. Business enquiries and quotations
You can ask us for a business quotation through the B2B Sales page or customer support. A request for a quotation is an enquiry, not a completed purchase. Any product list, bulk price, deposit, balance, delivery timing and purchase-order process for that business transaction will be set out in the quotation or other written agreement before the order is accepted. We will not treat a general retail checkout payment plan as the terms of an individual business quotation unless the quotation says so.
12. Privacy, service messages and third-party services
We use customer information to process orders, arrange delivery, support accounts and respond to enquiries, as explained in our Privacy Policy. We may send service messages about orders, payment, delivery, returns and account security. Any marketing messages are handled separately under the applicable preferences and law.
Online payment, social sign-in, courier delivery and some site features involve other providers. Their own terms or privacy notices may also apply to their services. A link to another site does not mean we control that site. We remain responsible for the obligations Subsensor has to you under your purchase and applicable law.
13. Site content and intellectual property
The website’s text, design, images, logos and software belong to Subsensor or their respective owners. You may use the site and keep reasonable copies of your order information for personal use. Do not reproduce or exploit site content commercially without permission from the relevant owner.
If you believe content on our site infringes your rights, contact us with the page address, a description of the work or right involved, your contact details and the reason you believe the use is unauthorized. We will review the notice and may ask for information needed to identify the material.
14. Website availability and responsibility
We work to keep the site available and accurate, but temporary technical interruptions can occur. If a failure affects your checkout or payment, contact support with the order reference and do not assume that an attempted transaction succeeded. We will check the recorded order and payment before asking you to pay again.
We will tell you when circumstances outside our reasonable control materially delay an order and explain the practical options. Nothing in these Terms excludes liability for fraud, negligence, defective goods or any other responsibility that cannot lawfully be excluded, or limits your statutory consumer remedies.
15. Changes to these Terms and disputes
We may update these Terms as the website and our services change. We will show the date of the current version on this page. A new version applies to future use and orders from its effective date; it does not silently change the price or payment obligations already agreed for an existing order. Where a change affects a current order, we will contact you and explain the options.
These Terms are governed by Nigerian law, subject to any mandatory consumer protection that applies. Please contact us first if you have a concern so we can investigate it and try to resolve it. You may also use any complaint or legal remedy available under applicable law. If one provision cannot be enforced, the remaining provisions continue to apply so far as the law allows.
16. Contact us
For questions about these Terms, an order, a return or a complaint, contact us by email or use our Contact Us page. Include your order number when you contact us about a purchase, but do not email full card numbers or passwords.