Frequently asked questions
Clear answers about products, ordering, payment and delivery.
Information about our products
Are all your products in stock?
We carry a large catalogue and show the current availability status on every product page. In-stock and Available to Order products are clearly identified. If an availability status is unclear, contact our sales team or chat with us.
How does product warranty coverage work?
Warranty coverage and duration vary by product. Check any warranty information supplied with the item, or Contact Us before ordering to confirm what applies. See our Warranty page for more information. Your applicable consumer rights remain in place.
Do you sell used products?
We occasionally sell products identified as refurbished, mainly within Office Solutions. The condition is clearly stated on the product page.
How do you set your prices?
We aim to keep our prices competitive across the catalogue and offer price guarantees on eligible products. The current selling price and any discount are shown on the product page.
Placing an order
How do I place an order?
Add products to your cart and proceed to checkout. Sign in, create an account, or continue as a guest; enter your delivery details; choose an available delivery and payment method; then review and confirm the order. We will email your order confirmation and reference number.
Can I place an order over the phone?
Yes. Our sales team can assist with a standard order by phone. Formal purchase orders should be sent by email so the request and product details can be checked accurately.
How can I request a business quotation or purchase order?
Email our team with the products, quantities and organisation details you need on the quotation. You may also call first, but the final request should be provided in writing to reduce errors.
Payment
Which payment methods can I use?
Available methods can include bank transfer, debit card and payment on delivery. Checkout shows the methods that apply to your order and delivery zone.
How do I pay for a business purchase order?
The payment terms for a business quotation depend on the order and organisation. Any required deposit and balance terms will be stated on the quotation.
Is it secure to pay by card?
Card transactions are handled through Paystack’s secure online payment service. Subsensor does not collect your full card details in the contact form.
When is a card payment charged?
A card payment is taken when the order is confirmed at checkout. Your current delivery estimate is shown before you place the order.
Delivery
What are the delivery charges?
The charge depends on your location and the delivery option selected at checkout. See our Shipping & Delivery page for more information.
Do you deliver throughout Nigeria?
Yes. We deliver orders to all 36 states in Nigeria. The available methods, cost and estimated timing depend on the delivery address.
When will I receive my order?
The current estimated delivery window is shown on the product page, cart and checkout. It is recalculated dynamically from the current date and is also included with your order information.
Other questions
How can I contact Subsensor?
Use our Contact Us form, call our support line, send an email, or chat with us on WhatsApp. We aim to respond to email and form enquiries within one business day.