Available to Order
How ordering, payment, delivery and tracking work for an item sourced after your order.
What Available to Order means
The item can be ordered, but it is not currently held as local stock. Check its specifications and estimated delivery dates on the product page before checkout. An unavailable item or one needing price confirmation follows an enquiry path instead.
Compare fulfilment types
| What to expect | In stock | Available to Order |
|---|---|---|
| Inventory | Held as local stock. | Orderable, but not currently held as local stock. |
| Delivery estimate | Shown for the stocked item and delivery address. | Shown for the specific item on its product page and at checkout. |
| Payment | Checkout shows available online or pay-on-delivery options. | 30% of the Available-to-order product total calculated at checkout is paid online first; the remaining 70% and its delivery charge are due when the item is delivered. |
| Dispatch and tracking | Prepared from local stock, with its own order progress. | Sourced after payment confirmation, then tracked through its own fulfilment stages. |
In stock
- Inventory
- Held as local stock.
- Delivery estimate
- Shown for the stocked item and delivery address.
- Payment
- Checkout shows available online or pay-on-delivery options.
- Dispatch and tracking
- Prepared from local stock, with its own order progress.
Available to Order
- Inventory
- Orderable, but not currently held as local stock.
- Delivery estimate
- Shown for the specific item on its product page and at checkout.
- Payment
- 30% of the Available-to-order product total calculated at checkout is paid online first; the remaining 70% and its delivery charge are due when the item is delivered.
- Dispatch and tracking
- Sourced after payment confirmation, then tracked through its own fulfilment stages.
We deliver within Nigeria. Delivery methods and charges depend on the order and address; the exact Available-to-order delivery charge is shown at checkout. Shipping & Delivery
Payment and mixed orders
For an Available-to-order item, 30% of its product total calculated at checkout is paid online first. Sourcing starts only after the full required online payment shown at checkout is confirmed; a failed or unconfirmed payment does not start sourcing. The remaining 70% of that product total and the Available-to-order delivery charge are due when the item is delivered. Checkout shows the exact amount due now and the payment options available to your order. Check My Account → Orders or contact us if payment confirmation is missing.
₦30,000 product payment online now; ₦70,000 product balance when the item is delivered, plus the applicable Available-to-order delivery charge. This example excludes delivery.
A mixed purchase can include In-stock items. Its due-now total may also include those items and delivery charges. Each fulfilment group keeps its own progress, delivery fee and estimated dates, so parts of one order may arrive separately. Checkout controls the actual totals.
Your order journey
These are the status names you may see in My Account → Orders. Payment confirmation can advance the deposit status automatically; staff publish verified fulfilment changes. You can follow those verified stages in your account, but an email is not sent for every stage.
Order and deposit
Your order is recorded. Sourcing begins only after the full required online payment shown at checkout is confirmed; a failed or unconfirmed payment does not start sourcing. Check My Account → Orders or contact us if confirmation is missing.
- Order received — awaiting deposit
- Deposit confirmed
Warehouse
The item moves to our warehouse, where it is prepared for shipment.
- En route to our warehouse
- Received at our warehouse — preparing for shipment
Journey to Nigeria
The shipment travels to Nigeria and its arrival is recorded.
- In transit to Nigeria
- Arrived in Nigeria
Local preparation
The item is cleared, sorted and checked before local delivery.
- Clearing, sorting and quality check
- Ready for local delivery
Delivery
The item goes out for delivery and is marked delivered after completion.
- Out for delivery
- Delivered
Timing, tracking and changes
Use the estimate shown for your specific item on its product page and at checkout. It is an estimate and can change when sourcing or delivery changes. In a mixed order, each group has its own progress. Open My Account → Orders to track your order. If an update seems delayed or missing, contact us.
A change or cancellation request is different from a return after delivery. The cancellation terms depend on whether sourcing has begun; return eligibility is explained separately. Terms of Use · Returns & Exchange
Common questions
When does sourcing begin?
Only after the full required online payment shown at checkout is confirmed. A failed or unconfirmed payment does not start sourcing. Check My Account → Orders or contact us if confirmation is missing. Your order first shows “Order received — awaiting deposit”, then “Deposit confirmed”.
How do I pay the later balance?
The remaining 70% of the Available-to-order product total calculated at checkout and its delivery charge are due when the item is delivered. Follow the payment request and options shown for your order; contact us if you need help.
Will my In-stock items arrive with this item?
They may arrive separately. A mixed order has independent fulfilment groups, fees and delivery estimates.
What if the item is delayed or cannot be supplied?
Check My Account → Orders for a verified status and contact us about a delay. If Subsensor cannot supply the item and cancels it, collected amounts for that item are refunded.
Can I cancel or return the item?
No standard cancellation charge applies before sourcing starts. After sourcing starts, an approved customer cancellation may carry a standard charge of up to 18% of the affected item’s full discounted product price, subject to reasonableness and applicable law. There is no general change-of-mind return for an Available-to-order item after delivery. This does not affect your rights if the item is wrong, faulty or damaged. Read the full Terms of Use · Returns & Exchange
What if a delivered item is faulty, damaged or wrong?
If Subsensor supplied the wrong product, specification or variation, check the Available-to-order online return request in Returns & Exchange. For a faulty or damaged item, contact support so we can review the issue and the applicable remedy; the Available-to-order online return form does not accept those reasons. Your applicable rights remain in place. Returns & Exchange · Contact Us
Need help with an order?
Send us your order question or check its current progress in your account.